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- #Wd my book troubleshooting how to#
- #Wd my book troubleshooting software#
- #Wd my book troubleshooting free#
My biggest concern is that the power surge might have taken out the the rom chip or something but not sure if the drive would even try to spin up at that point.
#Wd my book troubleshooting software#
Are there any opensource / cheaper software that might give me drive status as it tries to spin?īasically I am trying to determine if I should go toward head swap or if swapping the PCB and bios chip is the next step.Is it possible the preamp went as a result of the power surge?.I don't believe the platter was damaged so that leaves me to think head / preamp issue. The couple of zero ohm resisters I see on this board read normal (notably R64, R67 and R62) which I read should be the first things to go in larger power surges.Cycle repeats 3 times until drive gives up and shutdown. Issue now is that the drive heads seek for a bit and then the drive spins down.After looking the board over with a multimeter, I found that D1 was shorted.After removing the PCB there looks to be burn marks where the screws and the padding behind the PCB looks "burned" but it could be dirty I guess.After connecting the drive to power it did not spin nor was it recognized in bios.When this drive failed - it was a very sudden.
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I work in IT and as a side hobby I attempt to recover data from dead/donated drives before I destroy/dispose of them. The data is not critical (had backups when it died).
#Wd my book troubleshooting free#
Questions? Comments? Have a fix? Post them below or e-mail us!īe sure to check us out on Twitter and the CNET Mac forums.Have an old WD MyBook that stopped working a few years ago. Wd My Book Troubleshooting Free Of Charge Email support is free of charge for the whole warranty time period and our comprehensive knowledge foundation is accessible 24 7.We are effective because we understand the significance of your data and our first concern is definitely maintaining that information safe.
#Wd my book troubleshooting how to#
Check with the manufacturer on how to do this, but it usually involves unplugging the device for a set amount of time, and pressing a combination of buttons or a small, hidden reset button on the device.
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Lastly, try resetting the device, since a firmware fault could cause communications and power management errors. Connect the drive directly to the Mac and avoid daisy-chaining it to other devices. In addition to ensuring the drive is getting adequate power, try checking the cables for the drive by swapping them out. Therefore, plug it in if you have a power supply for it (many bus-powered drives ship with an optional one). If the drive is not getting enough power (especially true with bus-powered devices) then the device may unmount and fail. In addition to buttons getting stuck, drives may also stop working because of power problems and connection problems. I would recommend placing the drive against a firm surface like a table and then tapping it firmly with one or two fingers, as if you were striking a piano key loudly. While hard drives park their heads when powered down, a violent shock can still cause physical damage. Be sure if you tap the drive that you do so firmly but not violently. Once this has been done, plug it back in and start it up again, and hopefully the device will be working. The quick fix for this is to turn off and unplug the MyBook, and then give it a few sharp taps around the power button to dislodge it. While hard drives can fail at times for odd reasons, in this instance it turned out to be a problem with the drive's enclosure.Īpparently the power button on the MyBook enclosure can get stuck, and since holding the power button on many devices is a way to reset them or otherwise send custom commands to the firmware, this could cause the MyBook to power up but then stop communicating properly with the computer. This problem started happening after the system had been using the drive successfully for a while, and had performed numerous Time Machine backups to it. Western Digital released the following statement on its support forum: Western Digital has determined that some My Book Live. The drive would appear to start mounting or otherwise be recognized by the system, but then seem to hang and not be recognized. Console log from WD My Book Live owner Sunpeak via WD Forums. Recently we received an e-mail from a MacFixIt reader who wrote in with a fix he found for his Western Digital MyBook external hard drive that had stopped working. In reality we do not recommend you "smack" your hard drive or other system components, but sometimes a little love tap or two can fix odd problems.